Privacy Policy

Last updated: 26/02/2026

Who We Are

This website, bifold-doors.com (“we”, “us”, “our”), is operated by:

Relentless Doors Ltd

Installer of uPVC and aluminium windows and doors

Registered in England and Wales

Company Number: 13417467

Registered Office: 421 Westcott Venture Park, Westcott, Buckinghamshire HP18 0XB

Email: info@bifold-doors.com

Telephone: 0333 242 0450

For the purposes of UK data protection law, we are the data controller responsible for your personal data.

The Personal Data We Collect

As a manufacturer, supplier and installer of windows and doors, we collect and process the following information:

A. Information You Provide to Us

When you:

• Request a quotation
• Book a survey or installation
• Make an enquiry
• Purchase products
• Sign up to our newsletter
• Use our live chat

We may collect:

• Full name
• Email address
• Telephone number
• Installation address
• Billing address
• Property details relevant to your quote
• Order and payment information
• Communication history
• Marketing preferences

B. Information Collected Automatically

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time spent on pages
• Referral source
• Cookie identifiers

This is collected via cookies and tracking technologies, including:

• Google Analytics
• Meta (Facebook) Pixel

C. Live Chat Data

If you use our live chat feature, we may collect:

• Your name and contact details (if provided)
• Chat transcripts
• Technical information such as IP address and device type

Chat transcripts may be stored for training, quality monitoring and customer service purposes.

How We Use Your Personal Data

We use your data to:

• Provide quotations for windows and doors
• Arrange surveys and installations
• Manufacture and supply products
• Process payments
• Provide customer support
• Manage warranties and aftercare
• Improve our website and services
• Monitor marketing performance
• Send newsletters and promotional offers (where you have opted in)
• Comply with legal and regulatory obligations

Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

Contractual necessity – To fulfil orders and provide installation services.
Legitimate interests – To improve services, prevent fraud, and manage our business.
Consent – For marketing emails, cookies, and tracking technologies.
Legal obligation – For tax, accounting and regulatory compliance.

Newsletter & Marketing Communications

If you sign up to our newsletter:

• We will send you updates, offers and product information.
• You can unsubscribe at any time by clicking the link in any email or contacting us directly.

We do not send marketing emails without your consent.

Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience.

A. Google Analytics

We use Google Analytics to analyse website usage and improve performance. This may collect anonymised data including IP address and browsing behaviour.

B. Meta (Facebook) Pixel

We use Meta Pixel to measure advertising performance and deliver relevant ads via Facebook and Instagram.

These tools may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place.

You can manage your cookie preferences via our cookie banner or your browser settings.

Sharing Your Information

We may share your data with:

• Installation teams and subcontractors
• Payment processors
• Delivery and logistics providers
• IT and website hosting providers
• CRM and email marketing platforms
• Live chat software providers
• Professional advisers
• Regulatory authorities where required by law

We do not sell your personal data.

International Transfers

Some of our third-party providers (such as analytics or marketing platforms) may process data outside the UK.

Where this happens, we ensure appropriate safeguards are in place, such as:

• UK-approved Standard Contractual Clauses
• Adequacy regulations

Data Retention

We retain personal data:

• For as long as necessary to fulfil contracts
• For warranty periods
• For up to 6 years for tax and accounting purposes
• For marketing until you withdraw consent

After this period, data will be securely deleted or anonymised.

Data Security

We implement appropriate technical and organisational measures including:

• SSL encryption
• Secure hosting
• Access controls
• Staff training

However, no online system is completely secure.

Your Legal Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request erasure
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time

To exercise your rights, contact:
📧 info@bifold-doors.com

You also have the right to complain to:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113

Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy policies or practices.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised date.